FAQ
Questions before you order
Do you need the original part?
No, but the surviving twin is the best start: the other clip, the cap from a second sensor, the battery that sat in the bay. Photograph it straight down on squared paper and add one caliper number, or post it to Warsaw and we send it back with your part. Twin still on the bike? Two photos of it in place with a ruler are enough to start. If the twin is gone, a photo of the empty spot with a ruler does for a cap or a cable port. We mark in red any number we still need.
Is a printed cap waterproof?
It seals on a bought NBR O-ring in a groove, and the bayonet clicks into a detent so the cap holds its position. We print it in ASA, which copes with sun and with the sensor's −10 to 60 °C range. We don't claim an IP rating because we haven't tested for one. The pack has two caps and two O-rings, so the spare can ride in your saddle bag.
Will the bay cover stay on at motorway speed?
It's for car transport, under the bike's own lock, with two straps and a tether; we test it on a car rack at motorway speed before the first one ships. The lower end hooks into the battery's pivot pocket and the frame's key lock holds the top, the same way it holds the battery. At 130 km/h the wind lifts a 484 mm cover with 32 N by our estimate, so the straps are a second hold. Take it off before the battery goes back in. As of October 2026 these designs are drawn and rendered; photos of the first test prints will go on this page.
Can you make a derailleur hanger?
No. A hanger keeps the derailleur in line and is meant to bend before the frame or the derailleur does. It's aluminium for that reason, and a printed one would flex every time you shift. Ask a Kross dealer for the hanger by bike model and year, or find it in a shop's list: Centrum Rowerowe sells the Kross DP-69 for 79,99 zł (99 zł list price). Take the old one along to compare.
How long does one cap take?
We aim to send the first drawing within one working day of your photos. Once you approve it and pay, we aim to ship within 10 working days. If you post us the twin to measure, add the post both ways. We keep the file, so a second pair later on skips the drawing.